Official Privacy Policy
Daya4d Full Privacy Policy
This Privacy Policy explains how daya4d ("the Company", "we", "the platform") collects, uses, discloses, and protects your personal information when you use the daya4d platform at daya4d.ws or any related applications. By using daya4d's services, you agree to the practices described in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
Daya4d is an online casino entertainment platform serving users in Malaysia. As a company operating in the Malaysian market, we are bound by the Personal Data Protection Act 2010 (PDPA) and are committed to ensuring that every aspect of our users' personal data processing is handled responsibly, transparently, and securely.
This Privacy Policy applies to all personal information collected through the daya4d.ws website, the daya4d mobile app, email communications, live chat, and all other interactions between you and daya4d. It does not apply to third-party websites or services that may be linked from our platform.
Data Controller: daya4d acts as the data controller for all personal information collected from users of our platform. For any data privacy enquiries, please contact us at support@daya4d.ws.
Daya4d collects only the personal data genuinely necessary to deliver our services safely and effectively. The following are the categories of data we collect:
| Data Category |
Examples of Information |
Mandatory / Optional |
| Identity Information |
Full name, MyKad / Passport number, date of birth, gender |
Required |
| Contact Information |
Email address, phone number, residential address |
Required |
| Financial Information |
Payment methods (Touch 'n Go, FPX, DuitNow), transaction history, deposit and withdrawal records |
Required |
| Technical Information |
IP address, device type, operating system, web browser, login session data |
Automatic |
| Usage Information |
Gaming history, betting activity, game preferences |
Automatic |
| Communications |
Live chat records, support emails, user feedback |
Optional |
Important Note: daya4d does not store your credit/debit card numbers or banking passwords. All financial transactions are processed through certified secure payment gateways, including FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow.
Daya4d processes your personal data on the basis of contractual necessity, legal obligation, legitimate interest, and your consent. We do not process data for purposes not stated in this Privacy Policy without first obtaining your consent.
- Account Registration & Verification: To create and manage your daya4d account, verify your identity in compliance with KYC (Know Your Customer) legal requirements, and confirm that you meet the minimum age of 18.
- Financial Transaction Processing: To process deposits and withdrawals via payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX (Maybank2u, CIMB Clicks), detect fraud, and comply with anti-money laundering (AML) regulations.
- Gaming Service Provision: To give you seamless and secure access to all daya4d games, including Baccarat, Slots, Lottery, Live Casino, Roulette, Table Games, and Sports Betting odds.
- Customer Support: To respond to your enquiries, resolve disputes, and improve the overall quality of daya4d's customer support.
- Platform Security: To detect and prevent fraudulent activity, multi-account usage, bonus abuse, and other security threats to the daya4d platform and its users.
- Marketing Communications: To send you information about promotions, bonus offers, and the latest news from daya4d — only where you have given consent to receive such communications. You may unsubscribe at any time.
- Legal Compliance: To fulfil legal obligations under Malaysian law, including the PDPA 2010, the Anti-Money Laundering Act 2001, and directives issued by competent authorities.
Daya4d does not sell your personal data. However, we may share your data with selected third parties in the following limited circumstances only:
- Payment Service Provider: Payment gateways that process your financial transactions, including FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow. These providers are bound by strict confidentiality agreements and receive only the data required to process each transaction.
- Game Providers: Game software developers who provide game content for the daya4d platform. Data shared is limited to session information required to operate the games.
- KYC Service Provider: Third-party identity verification companies that assist daya4d in verifying users' identification documents to meet legal requirements.
- Legal Authority: daya4d will disclose personal data when required by Malaysian law, court order, or a valid request from a law enforcement agency.
- Business Transfer: If daya4d is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified in advance via a prominent notice on the platform.
All third parties that receive daya4d user data are bound by strict data processing agreements and must comply with the security standards set by daya4d as well as applicable Malaysian law.
Daya4d implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.
- 256-bit SSL Encryption: All communications between your device and daya4d's servers are protected by the latest TLS/SSL protocols, ensuring your data cannot be intercepted in transit.
- Layered Access Controls: Only authorised daya4d staff with a legitimate business need are permitted to access users' personal data. All access is logged and continuously monitored.
- Stored Data Encryption: Sensitive data such as identity information and financial records is encrypted at rest within daya4d's databases using the latest industry encryption standards.
- Regular Security Testing: daya4d conducts regular penetration testing and security audits to identify and address system vulnerabilities before they can be exploited.
- Two-Factor Authentication (2FA): daya4d offers 2FA for user accounts to add an extra layer of security against unauthorised access.
Shared Responsibility: While daya4d takes every reasonable measure to protect your data, account security also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
Daya4d uses cookies and similar tracking technologies to enhance user experience, maintain platform security, and understand how users interact with our platform.
- Essential Cookies: These cookies are required for the core functionality of the daya4d platform, such as maintaining your login session and ensuring transaction security. They cannot be disabled without affecting platform functionality.
- Performance & Analytics Cookies: We use analytics tools to understand how users interact with the daya4d platform, which pages are most visited, and where users encounter difficulties. This information is used to improve the platform.
- Preference Cookies: This cookie stores your preferences, such as preferred language and display settings, to deliver a more personalised experience.
- Managing Cookies: You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the daya4d platform.
Under Malaysia's PDPA and data protection best practices, you have the following rights regarding your personal data held by daya4d:
Right to Access
Request a copy of the personal data we hold about you. We will process this request within 14 business days.
Right to Rectification
Request the correction of inaccurate or incomplete personal data. We will update your records promptly.
Right to Erasure
Request the deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Object
Object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason.
Right to Data Portability
Request your personal data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
Request the restriction of processing of your data in certain circumstances, such as when you are contesting the accuracy of that data.
To exercise any of the rights above, please contact the daya4d privacy team by email support@daya4d.ws or via 24/7 live chat within the platform. We will verify your identity before processing any request relating to your personal data.
Daya4d retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law.
- Active Account Data: For as long as your daya4d account remains active and registered, we retain all profile information and transaction history necessary to provide our services.
- Financial & Transaction Records: Retained for a minimum of 7 years after the transaction date, in compliance with Malaysian financial and taxation legal requirements.
- KYC & Identity Verification Records: Retained for a minimum of 5 years after account closure, in accordance with the Anti-Money Laundering Act 2001.
- Support Communication Logs: Retained for 2 years for quality control and dispute resolution purposes.
- Technical & System Log Data: Retained for a maximum of 12 months for security purposes and technical troubleshooting.
- Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with established procedures.
The daya4d platform is intended solely for individuals aged 18 and above. daya4d does not knowingly collect, store, or process personal data from anyone under the age of 18.
- Should we discover that we have collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the account in question.
- Parents or guardians who suspect that a child under their care has registered a daya4d account are urged to contact us immediately at support@daya4d.ws.
- Daya4d enforces an age verification process during registration and conducts periodic KYC checks to ensure all active users meet the minimum age requirement.
Daya4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new service features.
- You will be notified of any material changes to this Privacy Policy via a prominent notice on the daya4d platform or to your registered email address, at least 14 days before the amendments take effect.
- The "Updated" date at the top of this page will always reflect the date of the latest version of this Privacy Policy.
- Your continued use of the daya4d platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.
- We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how daya4d handles your personal data, please reach out to us through the following channels:
- Privacy Email: support@daya4d.ws — for official personal data requests, we aim to respond within 3 business days.
- 24/7 Live Chat: Access live chat directly on the daya4d platform for general privacy and account-related enquiries.
- If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.
daya4d is committed to addressing every privacy complaint seriously and promptly. Your trust is our most valued asset — we will always strive to earn and maintain it.